Customer Success Director

🕒 May 5

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $141.3k - $176.5k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Nuna Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

Nuna Inc. is a healthcare technology company focused on making high-quality healthcare affordable and accessible for everyone. Nuna offers an app that serves as a companion to patients, providing personalized health guidance tailored by doctors. It supports users in tracking daily activities, managing medications, and maintaining communication with healthcare providers. The app also offers incentivized rewards for following medical advice. Nuna Inc. has significant expertise in creating Medicaid data pipelines and has partnered with healthcare leaders to develop platforms for value-based care. Their solutions are built on a foundation of strong engineering and data science capabilities to advance healthcare systems.

📋 Description

• Own and scale provider partnerships by turning health systems into reliable patient acquisition and engagement channels. • Work cross-functionally with Customer Success, Product, Engineering, and Data teams to continuously improve performance. • Embed Nuna into clinical workflows, increasing provider adoption and ownership of patient activation targets. • Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes. • Partner across various disciplines to address customer needs and drive solutions. • Scale Nuna across additional clinics and patient populations, transitioning pilots into system-wide deployments.

🎯 Requirements

• Based in the Greater Chicago area • Comfortable with a 30% travel schedule to engage with clients and stakeholders • 7+ years working with healthcare providers, health systems, or payers • Knowledge of healthcare technology, ideally patient-facing applications • Proven ability to drive execution and outcomes, not just manage relationships • Experience with clinical workflows, care teams, or population health programs • Strong analytical skills with a data-driven approach to problem solving • Excellent communication skills across executive and frontline stakeholders.

🏖️ Benefits

• health insurance • life insurance • retirement benefits • participation in the company’s equity program • paid time off, including vacation and sick leave