Working Student – Customer Success

Job not on LinkedIn

🕒 March 28

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

nuwo.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🛒 Retail

💰 Pre Seed Round on 2023-07

B2B • eCommerce • Retail

nuwo. is a fully digital office furniture commerce that helps employers equip their workplaces in an attractive and ergonomic way. The company offers flexible financing options such as purchase or rental, a complete management platform for office furniture that allows easy ordering, delivery, and real-time asset management through a dashboard. nuwo. focuses on creating a healthy work environment by providing modern and stylish office solutions for both traditional workplaces and home offices.

📋 Description

• Provide exceptional customer support through various channels such as email, phone, and live chat. • Address customer inquiries, troubleshoot issues, and ensure timely resolution of problems. • Monitor our fulfillment and order processes to ensure a smooth delivery to our customers. • Gather customer feedback and insights to help improve our products and services. • Collaborate with the product development team to communicate customer needs, pain points, and feature requests. • Maintain accurate and up-to-date records of customer interactions, feedback, and support cases. • Generate regular reports on customer satisfaction, retention, and engagement metrics.

🎯 Requirements

• Currently enrolled as a working student in a relevant field (e.g., business, marketing, customer relations). • Strong communication skills, both written and verbal. • Ability to effectively articulate complex ideas and solutions to customers. • Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships. • Proactive and resourceful attitude, with the ability to work independently and collaboratively as part of a team. • Strong problem-solving skills and ability to think creatively to resolve customer issues. • Fluent German, strong written and spoken communication skills in English.

🏖️ Benefits

• Hybrid, asynchronous work environment for flexibility in where and when you work. • Sponsored home office setup with all the tools and equipment you'll need to excel in your role. • Access to the latest Apple equipment to help you create, innovate and collaborate. • Company and team events for a welcoming environment and building strong relationships. • A high-impact working environment with flat hierarchies and short decision-making processes, giving you the opportunity to make a real impact on the product and roadmap.