Incident Response Engineer – Facility Operations Center

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NVIDIA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🤖 Artificial Intelligence

🎮 Gaming

Artificial Intelligence • Gaming • Automotive

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

📋 Description

• Primary role is to perform coordination and communication across NVIDIA’s datacenter portfolio from an operations perspective regarding incidents, maintenance, and reporting/monitoring. • Develop standards and programs in support of reliability and operations initiatives, including Problem and Change Control, and define and maintain a health score for sites and environments, including testing methods to predict and isolate points of failure, assessing and advising on maintenance strategies, and providing related reporting and metrics. • Study failure data and work with machine learning and AI teams and tools to predict future failures, and facilitate reliability studies such as critical assessments, RAM models, and RCM studies. • Identify and drive automation & process improvement opportunities across catalog quality workflows and reporting. • Coordinate disaster recovery tests, liaise during audits, collaborate with internal partners, and make vital progress to ensure business continuity and compliance. • Perform risk assessments to ensure compliance with policies, procedures, rules & regulations, and data center standards. • Own and present end-to-end key business metrics related to incident response, including ownership and representation of internal and external tooling. • Lead root cause analysis for outages and adjust documentation, workflows, and operating procedures to avoid future incidents. • Assess process improvement & transformation opportunities and partner with process owners & collaborators to scope opportunities, define problem statements and objectives, and structure projects and teams. • Work multi-functionally with other team members and groups within the organization, and develop strong, productive relationships across peer organizations that further the organization's business objectives.

🎯 Requirements

• Bachelor’s degree in a related field (e.g., Electrical Engineering, Mechanical Engineering, Industrial Engineering, Computer Engineering, Telecommunication Engineering, Computer Science, or business-related field) or equivalent experience. • 5+ years of operations or environmental, health, and safety experience within data centers. • Proficient in developing and driving reliability activities (modeling predictions, life cycle testing, stress testing, etc.). • Commercial and financial awareness, with a full comprehension of the impact of failure in translation to business costs, production targets, and fulfillment of customer orders. • Highly developed numeracy, statistical, and reporting skills; ability to analyze, interpret, and apply information, data, and trends. • Enthusiastic about achieving goals and maintaining organization, capable of strategizing and meeting set objectives. • Demonstrated ability to be meticulous, organized, and capable of consolidating data analyses for presentation to large-scale groups. • Proficient in the use of asset database and DCIM solutions to extract data and develop meaningful insights. • Experience in designing, deploying, or maintaining large-scale datacenter infrastructure (whether ACSMEP or networking) or the ability to create strategic infrastructure roadmaps including on-premise, hybrid, and cloud technologies. • Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software and G-Suite software.

🏖️ Benefits

• Health insurance • Professional development opportunities