Senior Customer Technical Program Manager – Data Center

October 7

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Logo of NVIDIA

NVIDIA

Artificial Intelligence • Gaming • Automotive

NVIDIA is a leading technology company specializing in accelerated computing and artificial intelligence. NVIDIA pioneers advancements in graphical processing units (GPUs), cloud computing, data centers, and virtual reality, with a focus on gaming, automotive, healthcare, and robotics industries. The company's innovations, such as NVIDIA Omniverse, transform traditional digital processes by enabling high-fidelity simulations and rendering tasks. Their applications span various industries, from autonomous vehicles using NVIDIA DRIVE to healthcare solutions with NVIDIA Clara, and AI-driven analytics and workflows.

10,000+ employees

Founded 1993

🤖 Artificial Intelligence

🎮 Gaming

📋 Description

• Define the strategy and tactics for successfully integration of NVIDIA platforms and software solutions for complex AI deployments, from evaluation/proof-of-concept to design/development/qualification/validation, through customer acceptance and start of service. • Implement the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project schedule, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely production deployment. • Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you. • Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role. • Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams. • Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution. • Effectively organize and lead complex technical engineering-to-engineering (hardware and software) discussions. • Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate. • Regularly communicate executive level program report status and key issues to management. • Develop a close working relationship with customer development teams and use creativity to find solutions to their issue.

🎯 Requirements

• BS/MS Engineering or Computer Science (or equivalent experience) • 8+ years in a high-tech electronics industry with a focus on complex customers program/project management • Experience and therefore deep customer savvy born of running significant and complex Data Center programs, especially with strategic customers with large Data Center deployments • Strong technical savvy, including server development and datacenter qualification/deployment • Supreme leadership skills across broad and diverse functional teams • Strong technical background and experience working with customers in Data Center/Edge Cloud development/deployment environment • Experience leading key strategic projects • PMP, Scrum Master certification is a plus.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development

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