O2 Commerce
Our promise? Helping retailers, manufacturers and distributors to unlock the full potential of their data and drive scalable growth. Our innovative strategic consulting services and high-performing solutions are designed to stimulate sales, increase conversion rates and elevate customers' experience.
51 - 200 employees
CRM & Loyalty Strategist
Job not on LinkedIn
November 7
🗣️🇫🇷 French Required
O2 Commerce
Our promise? Helping retailers, manufacturers and distributors to unlock the full potential of their data and drive scalable growth. Our innovative strategic consulting services and high-performing solutions are designed to stimulate sales, increase conversion rates and elevate customers' experience.
51 - 200 employees
📋 Description
• Analyze user behavior, design tailored strategies, and strengthen customer loyalty and retention. • Develop high-value strategies for D2C, B2B, and B2C clients. • Maximize customer engagement with a customized CRM plan and automation. • Create and execute detailed CRM roadmaps with prioritized initiatives. • Improve customer lifetime value through loyalty-focused strategies. • Advise clients in selecting the right CRM, CDP, and Loyalty platforms.
🎯 Requirements
• 5 to 6 years of experience developing CRM and Email Marketing strategies for companies operating in eCommerce B2B, D2C, and B2C environments. • Ability to analyze customer journeys and identify opportunities to improve engagement and retention. • Proven ability to turn data insights into actionable strategies that drive business growth. • Strong capability to create prioritized CRM/Loyalty roadmaps for successful execution. • Experience with eCommerce platforms: Magento, Shopify, BigCommerce, and headless architectures. • Proficiency with tools such as Klaviyo, Bloomreach Engagement, HubSpot, and Google Analytics. • Relevant experience in agile environments, particularly within the Scrum framework. • Fluency in English and French, both spoken and written, is required.
🏖️ Benefits
• Access to employer-partially-paid health insurance (coverage for you and your family). • Vacation and floating/personal days to rest. • Disconnect policy to support work-life balance. • Flexibility regarding work location and hours (offices in the United States and Canada, with the option for 100% remote work). • Recognition program in the form of gift cards or donations to charities.
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