Founding Customer Support Engineer

November 21

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Obvious

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SaaS • Productivity • Enterprise

Obvious is a cloud-based workspace platform that centralizes tools and systems so professionals can manage work and produce higher-quality output from a single interface. Currently in alpha with early access, Obvious targets knowledge workers and teams seeking a unified, productivity-focused SaaS solution for organizing workflows, reducing context-switching, and improving collaboration.

11 - 50 employees

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Handle escalated tickets requiring human judgment and consult with users on achieving outcomes from Obvious • Design AI-powered support systems that reduce ticket volume by 80%+ before reaching a human • Use Obvious to build Obvious support (for example: we have an Obvious project that reads our GitHub repo and writes help articles automatically) • Fix bugs and solve product issues using Obvious without writing code or waiting for engineering • Create AI agents that handle common support scenarios end-to-end • Work embedded with product and engineering—influence what gets built based on support insights • Own the entire support experience: strategy, tooling, processes, metrics, help center, knowledge base, community • Establish an AI-powered support culture that scales with a human element • Demonstrate capability through creation: use Obvious to build something for support during the interview (prototype + presentation) • Set the standard for how AI transforms support

🎯 Requirements

• 3+ years in customer support/success with proven track record building support systems, not just using them • Familiarity with engineering concepts—APIs, data models, system architecture, debugging, technical problem-solving • Demonstrated experience at the forefront of AI adoption with a track record of being a trendsetter who's introduced AI workflows that others adopted • Consultative mindset. You help users achieve their goals, not just answer questions • Experience at high-growth startup (bonus: founding team experience) • Deep familiarity with support tools (Zendesk, Intercom) and their limitations • Resourcefulness with AI, automation platforms, APIs, no-code tools • Systems thinking, technical writing, data analysis, product thinking • Comfort working embedded with product/engineering teams.

🏖️ Benefits

• Competitive compensation—optimized for you and your future. • Meaningful equity—you’ll own a real piece of something that could be huge. • Founding team influence—your voice will shape direction. • Creative freedom—evolve and steer both current and future product identity. • Platform to shine—use Obvious’s reach to amplify your personal brand and design voice. • Room to grow—as we scale, opportunities are limitless. • In-person hackathons—we’re semi‑distributed and regularly meet in person to lock in and build together. • Excellent benefits—fully covered health, vision, and dental, 401k match, parental leave, home office stipend, and more. • Work comfortably—choose between a $10,000 home office makeover stipend or paid co-working spaces.