Senior Mortgage Analyst

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Ocrolus

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

💸 Finance

💳 Fintech

💰 $80M Series C on 2021-09

Artificial Intelligence • Finance • Fintech

Ocrolus is a company that provides AI-driven document processing automation with human-in-the-loop. It specializes in streamlining and enhancing the accuracy of financial document analysis and decision-making for various industries, including small business lending, mortgage, consumer, and multifamily sectors. Ocrolus's technology enables lenders to manage risk and avoid fraud by automating document analysis, ensuring compliance, and bolstering security. The company offers intelligent document processing solutions that classify, capture, detect, and analyze data, providing insights into cash flow, income, employment, address, and identity verification. Ocrolus is known for its innovative approach in automating business processes and enhancing back-office efficiency with a focus on making faster and more accurate financial decisions.

📋 Description

• Serve as the first point of contact for customers via email, chat, or phone. • Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. • Deliver prompt, accurate, and courteous responses to customer inquiries and issues. • Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data. • Maintain thorough documentation of customer interactions, queries, and resolutions. Monitor and track common issues to help identify trends and escalate systemic problems. • Contribute to improving support documentation, FAQs, and internal knowledge bases. • Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

🎯 Requirements

• Experience 1-3yrs • Excellent written and verbal communication skills with a professional and empathetic tone. • Strong analytical and logical reasoning capabilities. • Proficient in MS Office (especially Excel and Word). • Ability to handle multiple tasks, prioritize issues, and manage time effectively. • Collaborative mindset with a willingness to learn and adapt. • Previous experience in Mortgage domain • Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

🏖️ Benefits

• Health insurance • Equipment allowances • Paid time off