Head of Field Operations

Job not on LinkedIn

🕒 March 18

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Octopus Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

📋 Description

• You’ll be in charge of a large team of talented Engineers, Area Managers & Regional Managers, driving the installation of green tech. Your goal is to make sure every install is smooth and professional, leaving our customers thrilled with their experience. You don't need to have experience managing field-based teams, what we really care about is a genuine passion for leading people, a fantastic understanding of our Octopus ways of working and the passion to delight our customers. • Our customers are the core of what we do. You’ll work closely with other teams to ensure that every install reflects our high standards of customer care. If something goes wrong, you’ll jump in, figure it out, and make it right. • You’ll be more than a manager - you’ll be a mentor, helping your team grow and coaching them to be their best. • As we grow, so will the scale of our operations. You’ll design and refine installation processes, making sure we’re working efficiently and keeping standards high continuously. • You’ll oversee the day-to-day operations, ensuring everything runs smoothly, safely, and on time. That means tackling scheduling, workforce planning, and making sure health and safety protocols are always followed, allowing us to be the best we can be for our customers

🎯 Requirements

• **To be an experienced leader:** You’ve got a solid background leading teams in a customer-facing role. You know what it takes to manage people while still keeping the customer at the heart of everything. • - **To provide excellent customer service:** Great service isn’t just something you talk about - you live it. You’ve got a natural ability to put yourself in the customer’s shoes and ensure we deliver a positive, seamless experience every time. • - **Problem-solver:** You love a challenge. When problems arise, you’re the person who can figure out a solution quickly and effectively. • - **To be people-focused:** You know how to bring out the best in your team. Whether it’s guiding them through challenges or helping them grow, your leadership style is all about support and development. • - **Adaptability:** Things change fast around here, and we need someone who thrives in a dynamic environment. Flexibility and the ability to pivot are key. • - **Commercial acumen and strategic thinking:** You are commercially minded and can make sound business decisions in a fast paced environment • - **Strong stakeholder management:** You manage stakeholder relationships effectively across different corners of the business • - **Analytical mindset:** You are comfortable with large data sets and consistently leverage them to inform your decisions • - **Willingness to travel:** You'll be required to travel to various sites whether that be to visit an install onsite or just meet your team

🏖️ Benefits

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! • 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership • 🎁 Visit our UK perks hub - Octopus Employee Benefits