TechOps Generalist

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May 19

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Octopus Energy

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Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

📋 Description

• We are very excited to be building a small and efficient TechOps team at Octopus. Due to incredible growth around the world, we are looking for a knowledgeable and experienced Generalist based in the EU timezone to join our team. • You’ll be primarily responsible for supporting our wonderful employees in this timezone, while working on global projects alongside the UK/APAC and US teams. It’ll be a role that will truly encompass all things IT/TechOps - you’ll be responsible for everything with a password or a plug across our entire estate of systems. • You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. • A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. • We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company. • We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here! • This role location is flexible as you will be supporting our offices throughout Europe. This will include some travel to our following EU offices: Valencia, Madrid, Paris, Berlin, Munich or Milan.

🎯 Requirements

• Experience leading on a range of technical projects across various technologies and platforms • A deep understanding of Windows, macOS, iOS and Android. Troubleshooting should be natural and enjoyable for you. • Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks. • To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. • Experience working with multiple teams and managing multiple stakeholders. • Experience managing and deploying applications to macOS, Windows, iOS and Android devices. • Experience with Identity & Access Management systems like Okta or Microsoft Entra. • Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML. • Understanding of identity provisioning technologies such as SCIM. • Experience of designing and installing office networks - we use Cisco Meraki. • A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

🏖️ Benefits

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! • Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership and most recently The Sunday Times, Best Places To Work 2023 • Visit our UK perks hub - Octopus Employee Benefits