Offensive Security
Cybersecurity • Education
Offensive Security is a leading provider of cybersecurity training and professional education. With a focus on continuous workforce development, they offer hands-on, real-world training through live-fire simulations and cyber ranges. Their offerings include industry-leading certifications and learning paths designed to develop critical cybersecurity skills for the most in-demand job roles. Offensive Security is recognized for its rigorous training content and labs and provides unique training solutions for organizations across various sectors, including public sector agencies. Their learning platform emphasizes skill development to build cyber workforce resilience and prepare individuals and teams for real-world cyber challenges.
Senior Manager, Customer Success
Job not on LinkedIn
October 6
Offensive Security
Cybersecurity • Education
Offensive Security is a leading provider of cybersecurity training and professional education. With a focus on continuous workforce development, they offer hands-on, real-world training through live-fire simulations and cyber ranges. Their offerings include industry-leading certifications and learning paths designed to develop critical cybersecurity skills for the most in-demand job roles. Offensive Security is recognized for its rigorous training content and labs and provides unique training solutions for organizations across various sectors, including public sector agencies. Their learning platform emphasizes skill development to build cyber workforce resilience and prepare individuals and teams for real-world cyber challenges.
📋 Description
• Manage and inspire a crew of customer success pros across the globe • Break down silos and champion collaboration across product, marketing, sales, and support • Define and track the metrics that matter most—retention, NPS, time to value, risk scores • Build a culture where customer happiness, loyalty, and lifetime value are our obsession • Guide enterprise clients through every milestone: land, onboarding, adoption, expansion, and renewal • Craft and roll out success plans that make every client feel like VIP • Deploy a sleek, enterprise-grade communication system • Lead executive-level conversations and escalations with poise • Partner closely with sales to ensure that the customer experience stays strong
🎯 Requirements
• 7+ years in customer success, account management, or support • 3–5 years leading high-performing teams in enterprise or government environments • Proven track record with high-touch, complex enterprise clients • Strong coaching, mentoring, and team development skills • Comfortable with ticketing systems, analytics, and reporting tools • Exceptional written and verbal communication skills • Instinctively think from the customer’s perspective • Skilled at juggling multiple priorities in a fast-paced environment • Comfortable driving transformation and shaping processes • Skilled at interpreting customer data and converting insights into action • Thrives in high-growth, ever-changing environments
🏖️ Benefits
• Work from anywhere • Collaboration opportunities with a global team • Autonomy to lead and innovate • Support for professional development
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