Accounts Receivable, Collections Specialist

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🕒 June 6

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Offshore 24/7

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Offshore 24/7 is an Australian-focused offshore staffing provider that helps Australian businesses build dedicated remote teams in the Philippines. The company places and manages Philippines-based professionals across a wide range of roles — from virtual assistants, bookkeepers, and paralegals to IT specialists, engineers, and customer support — offering fully managed onboarding, HR, payroll, and ongoing support. Offshore 24/7 emphasizes cost savings (up to ~70%), cultural and communication alignment for Australian clients, a five-stage vetting process, and local points of contact with offices in the Philippines (Clark Freeport Zone) and Australia (Melbourne). The firm targets Australian SMEs and enterprises across many industries and promotes free strategy sessions and a managed staffing solution.

📋 Description

• Respond to student payment enquiries via email and inbound calls • Follow up students who require assistance with outstanding payments • Work alongside AI-powered customer engagement tools (Pearl AI) to support outbound collections activity — full training provided • Negotiate payment plans and solutions with students in a professional and empathetic manner • Manage collections activity in Salesforce and update records accurately • Process and reconcile payment activity in Xero • Prepare collections reports and complete administrative tasks

🎯 Requirements

• Background in collections, sales, or customer support with collections exposure • Comfortable handling conflict and difficult conversations professionally and with empathy • Strong communication and negotiation skills — you find solutions, not just chase payments • Experience using a CRM system for collections or accounts management — Salesforce experience is highly preferred • Experience using an accounting system for payment processing or reconciliation — Xero experience is highly preferred • Strong organisational skills and ability to manage multiple priorities simultaneously • Self-sufficient, proactive, and able to take initiative without constant direction • Strong attention to detail and commitment to accuracy • Experience in the education, training, or student services sector (preferred) • Experience working with or monitoring AI calling tools or automation platforms (preferred) • Report preparation and data management experience (preferred)

🏖️ Benefits

• ₱45,000 – 55,000 per month • 13th month pay • HMO coverage • 15 annual leave + 5 sick leave + 20 PTO credits upon regularisation • Comprehensive Training • 100% work from home • Exposure to AI-powered customer engagement tools • Direct exposure to Australian business culture and operations • Small, supportive team with long-term career stability • Full-time, permanent position with an established Australian company • Staff Events • Monday to Friday | 6:00 AM – 3:00 PM PHT