Client Success Manager

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November 18

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Offshore Launch

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B2B • SaaS • AI

Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.

0 - 1 employees

Founded 2023

🤝 B2B

☁️ SaaS

📋 Description

• Maintain a straightforward status (green/yellow/red) for each client to monitor progress. • Provide weekly updates to clients, coaches, and the CEO reflecting accomplished tasks, next steps, and any blocks. • Coordinate with coaches to ensure timely management of travel, meetings, and client assignments. • Monitor key metrics on client and coach performance weekly. • Ensure clarity of expectations before and after each coaching session. • Follow up amicably yet assertively to ensure commitments are delivered. • Identify and implement monthly improvements to enhance client experience. • Ensure consistent communication so clients are always informed of developments.

🎯 Requirements

• 3–5+ years of experience in client success, project management, or operations, ideally in professional services or coaching. • Proven record of managing multiple client accounts successfully. • Strong written communication skills, maintaining clarity, professionalism, and approachability. • Exceptional organizational skills with a keen attention to detail in managing timelines and deliverables. • Proficient with ClickUp, CRMs, or similar project management tools for tracking progress. • Ability to interpret data and provide actionable insights based on dashboards. • Self-starter with a strong ownership mentality; proactive in ensuring outcomes. • Ability to remain calm and organized under pressure; adaptable to changes.

🏖️ Benefits

• Up to $1800, depending on experience • 13th month pay • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores. • Comprehensive HMO policy, including dependents. • Annual continuing education budget to support professional development