Openforce
SaaS • HR Tech • B2B
Openforce is a SaaS company that provides an AI-driven contractor management platform and embedded, on-demand insurance solutions for contracting companies and independent contractors. It streamlines onboarding, compliance, contract and settlement management, and insurance facilitation to help businesses scale faster while reducing operational costs and compliance risk. Openforce also offers business tools and support that help independent contractors operate as small business owners and access necessary insurance coverages.
Bilingual Contact Center Representative
Job not on LinkedIn
October 24
🗣️🇪🇸 Spanish Required
Openforce
SaaS • HR Tech • B2B
Openforce is a SaaS company that provides an AI-driven contractor management platform and embedded, on-demand insurance solutions for contracting companies and independent contractors. It streamlines onboarding, compliance, contract and settlement management, and insurance facilitation to help businesses scale faster while reducing operational costs and compliance risk. Openforce also offers business tools and support that help independent contractors operate as small business owners and access necessary insurance coverages.
📋 Description
• Keep contractor enrollments moving forward, helping them through every step of the process • Provide proactive support, answer questions, and offer guidance through phone calls, emails, and chat • Serve as the go-to for client inquiries, ensuring top-notch service • Track project progress, provide regular updates, and collaborate with key partners • Assist with onboarding events, ensuring contractor groups are efficiently enrolled • Handle any client concerns and escalate issues when needed • Contribute ideas for process improvements to enhance efficiency
🎯 Requirements
• High school diploma or GED • 2+ years of customer service experience • Strong PC knowledge and familiarity with remote desktop access • Fluent in both Spanish and English • Comfortable with MS Office and navigating digital platforms
🏖️ Benefits
• Full benefits package, including medical, dental, vision, and 401k • Paid vacation and holidays • Ongoing training and opportunities for advancement • Flexibility and comfort of remote work
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