OGC Global
B2B • Enterprise • SaaS
OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.
CX Data, Program Analyst
November 3
OGC Global
B2B • Enterprise • SaaS
OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.
📋 Description
• Provide expert guidance and hands-on support during the implementation, launch, and ongoing management of client CX programs. • Leverage Medallia and other industry methodologies to design and optimize CX programs that drive measurable business outcomes across channels (contact center, digital, in-person, etc.). • Configure and manage Medallia platforms, including survey design, data integration, text analytics, reporting, and dashboard creation. • Lead and execute client engagements such as CX Program Design, Program Assessments, Maturity Assessments, Change Management, Governance, and Closed-Loop Feedback initiatives. • Partner with internal teams to develop insights and recommendations that help clients improve CX performance and operational efficiency. • Support clients in various formats- ad hoc consultations, workshops, training sessions, and long-term managed engagements. • Stay current on CX trends, tools, and Medallia platform updates to ensure best-in-class delivery.
🎯 Requirements
• 5+ years of hands-on Medallia experience, including end-to-end implementation and configuration. • Strong technical proficiency in HTML, CSS, JavaScript, and XML. • Experience with APIs, text analytics, and integrations with Medallia and other platforms (e.g., CRM, ERP, or data visualization tools). • Proven ability to translate data into actionable insights and communicate results to senior stakeholders. • Excellent problem-solving, organizational, and communication skills. • Bachelor’s or higher degree (B.Tech/BE/MCE/MBA or equivalent). • OCEM or Medallia CX Professional certification preferred.
🏖️ Benefits
• Flexible work arrangements
Apply NowSimilar Jobs
November 2
Program Manager managing large-scale narrative projects for Thermo Fisher Scientific in a fully remote setting. Engaging clients and mentoring medical writers in India.
October 31
Manager of Technical Program Management responsible for integrating Veradigm products and team coordination. Leading projects and ensuring high-quality solutions in healthcare sector.
October 31
Medical Writing Program Manager leading patient-centric writing projects for clinical documents. Managing client relationships and delivering quality programs with pharmaceutical industry focus.
October 31
Leads medical writing programs with a focus on Informed Consent Forms at ICF. Responsible for managing client relationships, project timelines, and mentoring junior staff.
October 21
Interview Kickstart
201 - 500
Senior Associate managing end-to-end program execution for learner cohorts at Interview Kickstart. Collaborating with teams to ensure high-quality experience and engagement through effective management.