Senior Email Retention Manager

🕒 March 18

🇳🇱 Netherlands – Remote

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 68%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OKTOBER

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

OKTOBER is an Amsterdam-based retention agency that helps Shopify brands increase lifetime value and generate predictable cash flow through email, SMS, loyalty programs, and customer-journey optimization. They offer an LTV Accelerator on monthly retainers, plug into clients' tech stacks quickly, and deliver tailored playbooks, testing, and AI-powered personalization to boost repeat purchase rates and retention-driven revenue. Trusted by 50+ Shopify scaleups, OKTOBER focuses on long-term customer loyalty and turning one-time buyers into repeat customers.

📋 Description

• Independently manage 5–6 Shopify brands generating over 5M annually, including complex, high-value accounts • Own retention roadmaps, including calendars, timing, revenue targets and data-driven next steps • Develop advanced retention strategies and review campaigns before client delivery • Work with a junior Retention Manager handling copy and project management while focusing on strategy and client relationships • Mentor RM1s and RM2s on client-facing skills, strategic thinking and data-driven decision-making • Run client onboarding for new brands and establish expectations • Stay current with retention marketing developments and share insights with the team

🎯 Requirements

• 4+ years of hands-on experience, including running high-value/high-complexity accounts • Full-funnel understanding, not just email metrics • Proven ability to develop retention strategy from scratch • Strong relationship-building and proven client-facing experience, including coaching or mentoring other marketers • Agency background or 8-figure brand experience • Experience managing Shopify brands and retention marketing accounts • Experience with Klaviyo and lifecycle marketing • Dutch language is optional, not required

🏖️ Benefits

• Competitive salary • Generous paid time off • Fully remote work arrangement • Clear growth path into Team Lead and beyond • Access to all tools, data, courses and coaches needed for success • Direct access to founders of fast-growing e-commerce brands worldwide