OKX
Crypto • Web 3 • Fintech
OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.
Senior Customer Service Agent, Russian Speaker
September 22
🗣️🇷🇺 Russian Required
OKX
Crypto • Web 3 • Fintech
OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.
📋 Description
• Interact with customers to address inquiries and problems in real-time via live chat, email, and voice • Provide quick responses through live chat and follow up on help requests via email • Handle inquiries and issues from global customers across multiple channels • Collaborate with internal and external stakeholders (product managers, marketing, partners) to address complaints and feedback • Maintain strong understanding of company products to communicate effectively with customers • Establish and nurture relationships with company partners and external stakeholders • Escalate unresolved queries to Level 2/Supervisors as directed by operations management
🎯 Requirements
• Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field • At least 2 years of experience in language-related roles, including translation, interpretation, or localization • Russian speaker (spoken and written) and high level of English proficiency • Ability to work independently in a fast-paced environment and deliver multilingual support • Willingness to work according to a given schedule to support 24x7 language-related operations • Strong interpersonal skills and ability to remain composed under pressure • Problem-solving mindset and cost-efficient decision-making • Excellent time management and quick learning ability • Nice to haves: familiarity with cryptocurrency and/or finance-technology industry • Nice to haves: working knowledge of CRM tools such as Zendesk • Nice to haves: basic computer knowledge (MacOS, Lark, Microsoft Office, G-Suite)
🏖️ Benefits
• Competitive remuneration package • Yearly Performance Bonus • Excellent prospects for growth and promotion, including assistance, skill development, mentoring, and training programmes • Employee engagement, recognition and appreciation program • Multinational working environment allowing interaction with diverse backgrounds and cultures
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