VIP Relationship Manager, Emerging Markets

🕒 June 2

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OKX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

📋 Description

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds • Build and maintain trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders • Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities • Coordinate with product, compliance, and operations teams to resolve VIP client issues • Identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns • Drive trading volume growth, fee revenue, and product cross-sell across spot, derivatives, earn, OTC, and Web3 products • Develop and execute territory-specific strategies across Africa, Switzerland, and Pakistan • Represent the exchange at conferences, summits, and community events • Monitor competitive, regulatory, and macro trends affecting crypto adoption • Relay client feedback to product and strategy teams to influence roadmap decisions • Identify emerging trends in VIP trading behavior and asset preferences

🎯 Requirements

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage, preferably within crypto, fintech, or financial services • Proven track record managing high-value client portfolios with demonstrable revenue impact • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage • Exceptional interpersonal and communication skills with the ability to build rapport across cultures • Strong commercial acumen with ability to identify revenue opportunities and close deals • Deep understanding of crypto products: spot trading, perpetual futures, options, and staking • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting • Fluency in English is required • Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans, German, Urdu, or Punjabi

🏖️ Benefits

• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events