Support Specialist

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November 18

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Olly Olly

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B2B • Marketing

Olly Olly is a digital marketing agency focused on enhancing the online presence of small to mid-sized businesses. They offer a range of services including local SEO optimization, website design, social media management, and paid search marketing. Olly Olly assists clients in becoming more visible online, engaging audiences, and increasing trust through effective review management. Their solutions are tailored to help businesses improve their digital footprint, drive leads, and convert traffic into customers. By managing various internet marketing tasks, Olly Olly enables business owners to focus on other essential aspects of running their enterprises.

201 - 500 employees

Founded 2018

🤝 B2B

📋 Description

• Be the Go-To Person: Answer customer inquiries via email, chat, and phone, ensuring they feel supported and heard throughout their journey with us. • Know Our Products Inside and Out: Become a product expert, guiding customers with confidence to help them maximize the value of Olly Olly’s tools and services. • Solve Problems Like a Pro: Investigate and resolve product issues swiftly, collaborating with other teams when necessary. Keep customers informed with timely updates. • Teach and Empower: Help customers get the most out of our services and products with clear instructions, helpful tips, and a positive, encouraging attitude. • Add Value to Every Interaction: On every interaction with the client, ask about what edits they need completed or if we can do a Google Business Profile post for them. The specialist will either complete the edit/post on their end, or submit a ticket to the correct team in order to complete. • Work as a Team: Collaborate with departments like Account Management and the GBP Specialist to ensure we’re all aligned in delivering the best experience possible for our customers. • Keep Track of the Numbers: Monitor support metrics such as response times, first-contact resolution, and customer satisfaction to drive continuous improvement. • Be the Customer’s Champion: Advocate for customers, ensuring their voices are heard and their needs are at the forefront of everything we do. • Keep Learning and Growing: Stay updated on product changes, industry trends, and new tools to continue improving your skills and providing exceptional support.

🎯 Requirements

• 1-2 years of experience in administrative support for Customer Success or Account Management teams • Proficiency in English, both written and verbal, sufficient for success in a remote and largely asynchronous work environment • Strong communication and interpersonal skills • Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously • Proficiency in Google Drive, Excel, and other productivity tools • CRM proficiency, HubSpot preferred • Spanish-speaking skills (big plus) • Experience in customer service and account management (big plus) • Bachelor's degree in Business Administration, Marketing, or related field (big plus)

🏖️ Benefits

• Salary + bonus based on performance • Flexible work: 100% remote, with core hours for seamless collaboration. • Generous PTO, including 15 vacation days and U.S. holidays. • Growth-oriented culture: Join an inclusive, international, and innovative team where your contributions make a tangible difference.