P+C Manager

Job not on LinkedIn

October 3

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $99k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Olo

WebsiteLinkedInAll Job Openings

SaaS • eCommerce • B2B

Olo is a restaurant technology platform that helps restaurants streamline their operations, enhance guest experiences, and increase sales. It provides comprehensive solutions for online ordering, delivery, catering, payment processing, and guest engagement through its fully integrated systems. Olo enables restaurants to leverage guest data to improve marketing strategies and optimize service through features like the Guest Data Platform and personalized marketing solutions. By using Olo, restaurants can manage digital orders, reduce fraud, and benefit from insights that drive growth and profitability. With a focus on online sales and customer relationship management, Olo partners with over 700 restaurant brands to enhance their digital capabilities and facilitate profitable growth.

501 - 1000 employees

Founded 2005

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 $103.3M Post-IPO Equity on 2021-11

📋 Description

• Lead the full lifecycle of the company-wide Performance Management Process, including the annual and mid-year performance reviews, goal setting, calibration, and support rewards planning in partnership with Total Rewards. • Act as a central subject matter expert on our Performance Philosophy (building high-performance teams), providing guidance, tools, and training to managers across all departments to ensure consistency and effectiveness. • Provide broad P+C support to all departments, offering intermediate-level consultation and triage on employee relations, policy interpretation, and P+C program implementation. • Coach and advise leaders and managers on foundational team structures, workforce planning, effective feedback delivery, and high-impact engagement programs in a high-growth environment. • Manage and resolve complex employee relations issues and conduct effective, objective, and thorough investigations, ensuring compliance with all legal and internal policies. • Analyze People Analytics and P+C metrics (e.g., performance ratings, attrition, engagement survey data, diversity statistics) in partnership with the P+C team and departmental leaders to identify trends and develop actionable, enterprise-wide solutions. • Administer and provide guidance on organizational structures, job leveling, and our Total Rewards philosophy (compensation, benefits, and recognition). • Partner cross-functionally to lead or support P+C projects focused on retention, engagement, compensation, and Diversity, Equity, and Inclusion (DEI) initiatives. • Manage the end-to-end administration of the company-wide engagement survey and other engagement-related activities, including communication, launch, data analysis, report generation, and consulting with leaders to drive self-service action planning and improve the employee experience.

🎯 Requirements

• 5+ years of progressive HR generalist experience, ideally in a fast-paced, high-growth environment. • Proven experience managing or significantly contributing to the design and execution of an annual and mid-year performance management cycle. • Strong understanding of performance philosophies and methodologies aimed at cultivating a high-performance culture • Demonstrated ability to apply business and data insights to inform and drive HR solutions that achieve organizational objectives. • Strong learning agility and sound business judgment with the ability to navigate and resolve ambiguity. • Thrives in a fast-paced, ever-changing environment. • Ability to lead change at a process level, initiate and support operational improvements and adjust direction as needed. • Exceptional written, oral, and interpersonal skills, with the ability to communicate clearly and tactfully with employees and leaders at all levels. • Knowledge of Human Resources disciplines, concepts, and processes, including applicable laws, guidelines, regulations, ordinances, and policies. • High level of emotional intelligence and self-awareness, with the ability to maintain integrity, professionalism, and confidentiality.

🏖️ Benefits

• 20 days of paid time off • 10 sick days • 11 holidays • Year-end closure • Health coverage • Dental coverage • Vision coverage • 401k match • Remote-office stipend • Generous parental leave plan • Volunteer time off • Gift matching policy