IT Systems Engineer

November 22

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $110.4k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

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Omada Health

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Healthcare Insurance • Wellness • SaaS

Omada Health is a virtual care company focused on helping individuals achieve their health goals through personalized support and programs. The company offers comprehensive health management solutions for conditions like diabetes, hypertension, and musculoskeletal health. Omada provides one-on-one health coaching and smart devices to monitor and improve health, creating personalized care plans for its users. Its programs are designed to be accessible at no cost to participants when covered by their employer or health plan, making Omada a leader in delivering quality virtual care that is both personal and sustainable.

201 - 500 employees

Founded 2011

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

💰 $192M Series E on 2022-02

📋 Description

• Provide high-quality autonomous technical support across macOS, Windows, and SaaS environments, meeting or exceeding established SLAs and CSAT expectations. • Independently process and manage tickets through their lifecycle, including triage, resolution, documentation, and escalation. • Execute new hire end-to-end onboarding and offboarding processes, including hardware provisioning, account setup, understanding our established Tines automation workflows, Zero Touch deployment using JAMF Pro and Workspace ONE. • Support and manage a fleet of devices, understanding policies, configuration profiles, and administrative managed actions through MDM tools such as JAMF, Workspace ONE, and Meraki MDM. • Manage user access and licensing for SaaS applications including Google Workspace, Okta, Slack, Zoom, O365, Zendesk, Asana, Adobe, 8x8, and others. • Support and manage physical inventory, on-location, helping to facilitate ongoing inventory reconciliation as well as pre-hire machine builds if necessary. • Perform endpoint and asset lifecycle management in Oomnitza—ensuring real-time data accuracy and process compliance. • Oversee the complete lifecycle of maintaining deployable machine inventory, including asset inventory reporting, procurement of computers, receival processing. • Creating, updating, and maintaining clear, comprehensive, and accessible technical documentation. • Support audit-readiness activities by following proper IT operational processes and contributing to internal controls (e.g., access reviews, hardware tracking). • Identify opportunities for automation, leveraging deep technical knowledge and analytical skills.

🎯 Requirements

• 5+ years of relevant IT experience with a strong track record of delivering hands-on support and systems management in a modern, fast-paced environment. • Deep expertise with macOS and Windows endpoint administration using JAMF Pro and Workspace ONE (or equivalent). • Strong experience supporting SaaS applications such as Google Workspace, Okta, Slack, Zoom, Office 365, and Zendesk. • Familiarity with IT asset management platforms (e.g., Oomnitza) and best practices for hardware lifecycle tracking and reconciliation. • Experience with identity and access management principles, including account provisioning/deprovisioning and audit-aligned access reviews. • Solid understanding of network fundamentals and the ability to troubleshoot basic LAN/WAN/WiFi issues (Meraki experience is a plus). • Demonstrated ability to contribute to IT documentation, process improvements, and knowledge-sharing within a team environment. • Proven experience working with or supporting IT automation tools (e.g., Tines, scripting, or RPA platforms) to drive operational efficiencies. • Experience working in or supporting compliance-driven environments (e.g., HIPAA, SOC 2, HITRUST, or SOX). • Strong communication and interpersonal skills; able to explain complex technical concepts to non-technical stakeholders with clarity. • Detail-oriented, organized, and self-motivated, with a strong sense of ownership and follow-through. • Comfortable navigating ambiguity and solving problems independently using analytical thinking and sound judgment. • Bachelor’s degree in Information Technology or a related field, or equivalent experience.

🏖️ Benefits

• Competitive salary with generous annual cash bonus • Equity Grants • Remote first work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions • ...and more!