Customer Success Manager

June 26

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Omatic

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With over 80% of Nonprofit organizations leveraging 4+ cloud solutions today, the need for an integration solution uniquely tailored for Nonprofits has never been greater. Omatic solutions are purpose-built using the direct feedback of our 3,000+ social good clients.

51 - 200 employees

Founded 2002

💰 Private Equity Round on 2016-07

📋 Description

• Customer Relationship Management • Customer Experience Analysis and Improvement • Cross-Functional Collaboration • Customer Retention and Satisfaction • Product Knowledge and Industry Awareness • Process Improvement • Additional Responsibilities

🎯 Requirements

• Bachelor's degree and 3-5 years of experience in a Customer Success role, ideally focusing on commercial business models • Excitement working with people and organizations, including demonstrable experience with relationship-building, account management, and/or delivering outstanding customer service • Possess strong phone, written and verbal communication skills with excellent presentation skills • Excellent multitasking and project management skills • Experience working with senior and executive level customer contacts • High level of enthusiasm and a positive outlook • Ability to communicate well with all internal Omatic teams to represent the voice of the customer • Track record of consistently keeping commitments made to customers and teammates

🏖️ Benefits

• Flexible work environment • Opportunity for growth • Competitive salary • Health benefits • Retirement plan • Work-life balance • Training and development