OmegaHires
11 - 50 employees
🎯 Recruiter
🏢 Enterprise
Recruitment • Enterprise • IT Services
OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients.
Oracle Service Cloud Consultant
Job not on LinkedIn
🕒 3 days ago
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OmegaHires
11 - 50 employees
🎯 Recruiter
🏢 Enterprise
Recruitment • Enterprise • IT Services
OmegaHires is a full-service digital and enterprise IT staffing firm that focuses on providing both permanent and contingent workforce solutions across various digital and enterprise technologies. The company specializes in UX development with full stack developers using modern technologies such as React, Angular, and Node. js, as well as microservices development utilizing Java, Scala, Go, and SQL. OmegaHires also provides expertise in integration and big data technologies, DevOps for automated CI/CD pipelines, and enterprise IT management including ERP and SAP systems. Committed to "responsible recruiting," OmegaHires uses unique sourcing and assessment methodologies and offers training and mentorship to ensure candidates meet the evolving needs of their clients.
📋 Description
• Lead Oracle Service Cloud functional design and configuration. • Gather and analyze customer service and contact center. • Configure case management, workflows, business rules, and knowledge management. • Conduct workshops, fit-gap assessments, and solution demonstrations. • Develop functional specifications and business process documentation. • Support Service Cloud integrations with OFS and enterprise applications. • Lead functional testing and user acceptance activities. • Facilitate training and change management sessions. • Collaborate closely with business and technical teams. • Ensure alignment with customer service transformation goals.
🎯 Requirements
• 8–12+ years experience • Oracle B2C Service (Service Cloud) Implementation Professional certification (Preferred)
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