Customer Success Coordinator – Client Engagement

Job not on LinkedIn

1 hour ago

Apply Now

Receive Emails with Similar Jobs

Omie

WebsiteLinkedInAll Job Openings

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

📋 Description

• Lead the engagement team, responsible for guiding customers to initial activation, success milestones, and managing at-risk customers via Health Score with a proactive focus on preventing churn. • Provide direct leadership to team leaders and indirect leadership to a team of approximately 20–30 people. • Manage the team with a focus on high performance, monitoring individual and collective goals, delivering continuous feedback, and promoting employees' professional development. • Lead the team that serves as the primary point of contact for customers, ensuring the development of strong relationships, customer satisfaction, and ongoing success. • Ensure the team builds close relationships with customers, understands their businesses and challenges, acts proactively to resolve issues, and drives continuous improvement through collection and analysis of feedback. • Define and ensure an effective strategy to drive customer adoption and expanded use of the platform. • Focus on customer retention by monitoring account health indicators. • Develop and maintain a customer-centric culture focused on customer success and retention at Omie. • Participate in meetings and support area discussions with relevant data and analysis. • Continuously analyze team performance and the connection between lead indicators and customer retention. • Implement new processes, projects, and workflows within the area to promote efficiency and continuous improvement. • Contribute to defining the area’s OKRs by establishing measurable parameters for achieving targets. • Allocate people and resources strategically, optimizing costs, timelines, and delivery quality.

🎯 Requirements

• Experience with engagement and relationship teams at scale. • Experience in B2B SaaS companies. • Strong experience in people management. • Experience with teams that manage customers ranging from small to enterprise accounts. • Experience analyzing metrics and KPIs. • Experience in project management. • Experience leading managers. • Proficiency in data analysis and problem identification. • Proficiency in designing and implementing processes.

🏖️ Benefits

• Flexible benefit/meal voucher: R$ 40.00 per working day. • Home office allowance. • Need to work on-site? We provide a commuting allowance (vale-transporte). For those who commute by train/metro, we offer a shuttle from the station to the office. • Bradesco health insurance plan. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off so you can celebrate however you wish. • Partner gym apps and accredited gym partnerships to support physical health and fitness. • Partnerships with online therapy and meditation platforms to support mental health. • Partnership with SESC - Credencial Plena. • Exclusive discounts at top universities and educational institutions for undergraduate, postgraduate and MBA courses. We also provide Omie Academy free for employees. • Partnership with English in Company courses. • Discount program for insurance products. • Swile Shop: platform with exclusive discounts. • Partnership with Dell: coupons up to R$ 2,000.00. • PPRL. • Travel benefits. • Life insurance.