Junior Implementation Analyst

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Omie

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SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

📋 Description

• Ensure customer success by overseeing platform implementation and configuration, tailoring each step to the specific needs of each business. • Build close, human-centered communication by gathering information, understanding customer scenarios, and aligning expectations throughout the implementation journey. • Resolve questions and issues quickly, proposing effective solutions and guiding customers to extract maximum value from our solution. • Document processes, configurations, and customizations to ensure organization and clarity for future reference and continuous improvement. • Collaborate with the product and development teams, reporting inconsistencies, identifying opportunities, and suggesting improvements based on real customer insights. • Participate in internal and external meetings to maintain alignment among all stakeholders and ensure visibility into implementation progress. • Stay informed about trends and best practices, continuously working to raise the quality of our implementation process. • Invest in your own development by taking part in trainings, courses, and ongoing study to strengthen technical and soft skills in Customer Success and the Omie ecosystem.

🎯 Requirements

• University degree completed; a plus for degrees in Accounting, Business Administration, Pedagogy, or Process Management. • Genuine interest in teaching and delivering training — this is the essence of the role and what we value most. • Previous experience implementing systems and providing multichannel customer support (WhatsApp, email, and phone). • Experience conducting online training sessions. • Clear, empathetic, and confident verbal and written communication skills. • Ability to work well in a team and build strong relationships. • Analytical skills to interpret data and support decisions related to implementation and Customer Success processes. • Organized, efficient time management, and autonomy to handle multiple demands.

🏖️ Benefits

• Flexible benefit/meal voucher: R$ 40.00 per working day. • Home office allowance. • Need to work on-site? We provide transportation vouchers. For employees commuting by train/metro, we offer a shuttle from the station to the office. • Bradesco health plan. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off so you can celebrate as you wish. • Partner apps for accredited gyms to support physical health and fitness. • Partnerships with online therapy and meditation platforms for mental health and relaxation. • Partnership with SESC - Credencial Plena. • Exclusive discounts at top universities and educational institutions for undergraduate, postgraduate and MBA courses, plus free access to Omie Academy for employees. • Partnership for English in Company courses. • Discount program for insurance products. • Swile Shop: a platform with exclusive discounts. • Partnership with Dell: coupons up to R$ 2,000.00. • PPRL. • Travel benefits. • Life insurance.