Operations Analyst (Mid-level) – Financial Services

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🕒 May 12

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Omie

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

💳 Fintech

🛍️ eCommerce

SaaS • Fintech • eCommerce

Omie is a cloud-based ERP system designed to simplify business management for small and medium enterprises. It offers comprehensive solutions for financial management, sales control, and inventory management, helping businesses to operate more efficiently and effectively. With features such as automated processes, real-time financial monitoring, and seamless integration, Omie empowers entrepreneurs to unlock their growth potential and streamline their operations.

📋 Description

• Responsible for identifying, preventing and avoiding churn (customer losses) within the Omie Cash customer base. • Proactive: Contact customers who appear as lost in the database, understand the reason and retain them. • Reactive: In cases of support complaints, interact quickly with the customer to resolve the issue. • Preventive: Use data analysis to proactively identify customers who are showing early signs of churn. • Technology and tools development. • Technological innovation: Evaluate and implement new technologies and tools that can improve retention performance.

🎯 Requirements

• Bachelor’s degree completed in Business Administration, Engineering, Economics or related fields; • Knowledge of sales and customer retention methods and techniques; • Advanced analytical skills and familiarity with banking regulations; • Strong communication and organizational skills, and the ability to work collaboratively across different teams; • Ability to operate in a dynamic environment, handling multiple demands and committed to continuous learning.

🏖️ Benefits

• Flexible benefit / meal voucher: BRL 45.00 per business day. • Home office allowance. • Commuter allowance (transit voucher). • Shuttle service from the station to the office. • Bradesco health insurance plan. • Amil Dental dental plan. • Pharmacy assistance. • Childcare assistance. • Birthday day off. • Partner apps for accredited gyms. • Partnerships with online therapy and meditation platforms. • Partnership with SESC - Full Credential. • Exclusive discounts at leading universities and educational institutions. • Free access to Omie Academy for employees. • Partnership with in-company English courses. • Insurance discount program. • Swile Shop: exclusive discounts platform. • Partnership with Dell. • PPRL (profit-sharing / performance bonus program). • Travel benefits. • Life insurance.