Academy Trainer, Curriculum Designer

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October 20

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Omilia - Conversational Intelligence

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Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• - Supervised Training Delivery • - Deliver engaging and informative supervised training sessions to customers and partners on Omilia's Conversational AI platform and products. • - Utilize various teaching methods, tools, and resources to create a dynamic and effective learning experience for participants. • - Adapt training delivery based on the audience's knowledge levels, ensuring all learners can comprehend and apply the material. • - Content Customization • - Tailor training content to meet the specific needs and requirements of individual customers and partners. • - Work closely with the Curriculum Designer and other stakeholders to ensure training materials align with learning objectives and are up-to-date. • - Training Session Management • - Schedule and organize supervised training sessions, whether in physical or virtual environments. • - Provide timely and clear communication to participants regarding training logistics, pre-requisites, and post-training support. • - Assessment and Feedback • - Conduct assessments and evaluations to measure the effectiveness of training sessions and gather feedback for continuous improvement. • - Work with learners to address questions and challenges, providing support and guidance as needed. • - Collaboration and Knowledge Sharing • - Collaborate with other Curriculum Designer and other Academy team members to improve training content, e-learning material, and delivery methodologies. • - Share insights and best practices with colleagues to enhance the overall effectiveness of the training program. • - Manage and update the Learning Management System (LMS), ensuring courses are well-organized and up-to-date.

🎯 Requirements

• - Bachelor's degree in Education, Computer Science, Linguistics, or a related field. • - Proven experience (3+ years) as a trainer in the tech industry or software solutions sector. • - A solid understanding of fundamental software development terminology, including variables, functions, exception handling, conditional statements, and loops. • - Excellent communication and presentation skills, with the ability to engage and motivate learners. • - Ability to create a positive and inclusive learning environment for participants. • - Strong organizational and time management skills, with the ability to manage multiple training sessions effectively. • - Excellent verbal and written communication skills in English with ability to convey information clearly and accurately; ability to explain technical aspects to technical and non-technical customers and partners. • - Excellent time management skills and ability to prioritize and execute tasks in a high-pressure environment. • - Ability and willingness to travel to customer site to deliver training courses, 20-30%.

🏖️ Benefits

• - Fixed compensation; • - Long-term employment with the working days vacation; • - Development in professional growth (courses, training, etc); • - Being part of successful cutting-edge technology products that are making a global impact in the service industry; • - Proficient and fun-to-work-with colleagues; • - Apple gear.