Cloud Engineer

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September 14

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Omilia - Conversational Intelligence

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Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• Design, operate, and maintain production clusters, developing automation strategies and deployment processes • Take ownership of platform challenges, proactively addressing and resolving issues to ensure a high-performance, reliable infrastructure • Manage and scale cloud infrastructure (AWS and Azure), continuously monitor systems, plan and execute upgrades, and respond to outages including after-hours support when needed • Identify potential issues early; evaluate and improve technologies, procedures, and workflows to increase operational efficiency and performance • Investigate, evaluate, and implement new tools and technologies, applying expertise in AWS, Azure, Docker Swarm, Kubernetes, GitLab CI, Jenkins, and Terraform • Operate within agile/lean frameworks and collaborate closely with cross-functional teams (product management, design, engineering) • Seek and implement innovative approaches to improve infrastructure performance, reliability, scalability, and security • Meet regularly with the line manager to review progress; manage issue resolution and escalation; work effectively with other teams; support other organizational priorities when necessary; act as an Omilia ambassador

🎯 Requirements

• 4+ years of working experience in a similar role • Experience with AWS • Strong scripting skills (Bash, Python) • Experience in operating a container orchestration cluster (Kubernetes, Docker Swarm) • Experience with Terraform • Experience with Continuous Integration Tools (Gitlab CI, Jenkins, ArgoCD) • Experience with Configuration Management Tools (Ansible) • Considered a plus: Experience with Azure • Considered a plus: Experience in Linux Administration • Considered a plus: Experience with Cloud Security Services • Considered a plus: Basic RDBMS knowledge (MySQL, Postgres) • Considered a plus: Basic NoSQL knowledge (Redis)

🏖️ Benefits

• Fixed compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear