
201 - 500 employees
Founded 2002
💼 Consulting
🛡️ Insurance
✈️ Travel
Consulting • Insurance • Travel
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
🔥 12 hours ago
🌐 Greece, United States, +2 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧐 Analyst
👻 Ghost score 11%
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201 - 500 employees
Founded 2002
💼 Consulting
🛡️ Insurance
✈️ Travel
Consulting • Insurance • Travel
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
• Own end-to-end design of sales compensation plans and incentive structures aligned to revenue goals. • Own the full SPIFF programme lifecycle, from design and launch through payout and ROI retrospective. • Own the compensation calculation, payout and reporting infrastructure. • Own compensation plan documentation, quota assignments and plan change history. • Align cross-functionally with Sales, Finance and Payroll on plan design, quota setting and payout accuracy. • Model plan scenarios and payout economics before rollout. • Recommend plan changes using performance data and market benchmarking. • Design, build and launch SPIFF programmes, including mechanics, eligibility, targets and payout structure. • Track SPIFF performance and report on ROI. • Run the end-to-end compensation calculation and payout process each cycle. • Build and maintain reporting infrastructure for accurate compensation at scale. • Build dashboards and reports for compensation attainment, plan performance and SPIFF ROI. • Partner with Finance on accruals, forecasting and compensation cost analysis. • Partner with RevOps on CRM data integrity and flag design issues, payout errors or gaming risks.
• Experience designing and administering sales compensation plans in a B2B SaaS environment. • Direct experience building and running SPIFF programmes end to end. • Strong Excel and analytical modelling skills. • Comfortable owning both the strategic design and the operational mechanics of a compensation programme. • High attention to detail, given the direct link to employee pay accuracy. • Experience with comp/ICM platforms (e.g. Xactly, CaptivateIQ, Spiff) (nice to have). • Experience running compensation across multiple currencies or regions (nice to have). • Background partnering directly with Finance on comp accruals and forecasting (nice to have). • Contribute actively and effectively as an integrated team member. • Act as an Omilia ambassador in all interactions.
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