Conversational AI Application Developer, English, Greek

🕒 July 8

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Work with customers to analyze and understand business requirements • Design applications in line with established usability principles and business requirements • Develop hybrid Conversational AI applications blending agentic and deterministic, rule-based capabilities • Implement and test semantic models and conversation flows using rule-based, ML-based, and GenAI-based technologies on Omilia’s Cloud Platform • Prepare, augment, and annotate datasets for ML and agentic training • Execute model testing to assess performance • Develop semantic rules using dictionaries and regular expressions • Manage RAG knowledge base configuration and perform prompt engineering • Use JavaScript to code application logic • Integrate Omilia applications with client systems via REST web services • Perform test-driven development, unit testing, and regression testing • Analyze human-system dialogs using Omilia’s Conversational Insights and analytics tools • Assess overall system performance and identify improvement opportunities • Collaborate with customers and team members to debug and troubleshoot issues • Test early platform features and provide feedback to the product team • Support partners and customers with design and development consultation and day-2 issue resolution • Collaborate continuously with team members, communicate problems effectively, and share insights

🎯 Requirements

• Academic Degree in Computer Science, Computational Linguistics, Natural Language Processing, related field, or equivalent experience • Fluent English and Greek • Excellent communication skills, customer-facing • Problem solving and engineering mindset • Knowledge of basic programming principles • Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG) • Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail • Well-organized for both team and/or solo assignments • Accountable within demanding deadlines • Preferred: experience with conversational automated dialog systems, either voice or chat-based • Preferred: experience in production-level NLU/NLP solutions • Preferred: experience with GenAI/LLM technologies, prompt engineering, or RAG • Preferred: familiarity with agentic AI frameworks or autonomous agent concepts • Preferred: customer-facing experience in a corporate setting • Preferred: experience with JavaScript and/or object-oriented programming, e.g. Java • Preferred: experience consuming external systems such as web services and REST APIs • Preferred: experience with cloud contact center platforms • Preferred: experience with Git and CI/CD processes • Preferred: knowledge of bash scripting for automating SDLC internal tasks • Preferred: knowledge of Spanish, Portuguese, French and/or German

🏖️ Benefits

• Fixed compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear