Data Analyst – Computational Linguist

🔥 0 minutes ago

🌐 Greece, Spain, +2 more countries – Remote

🇬🇷 Greece – Remote 🇪🇸 Spain – Remote 🇲🇽 Mexico – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📉 Data Analyst

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🛡️ Insurance

✈️ Travel

Consulting • Insurance • Travel

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Improve Omilia's Drive-Thru Voice AI, a production system taking orders across thousands of Quick Serve Restaurants • Track system performance • Perform analyses on production data • Turn insights into fixes and enhancements to NLU models, conversation flows, and LLM behavior • Write SQL queries • Build reports and dashboards • Track KPIs • Run analyses and identify optimization opportunities • Review real drive-thru dialogs • Identify error patterns and propose actionable improvements for accuracy and user experience • Implement and thoroughly test semantic models and conversation flows using machine learning, rule-based techniques, and LLMs

🎯 Requirements

• Degree in Computational Linguistics, Data Science, Computer Science or a related field, or equivalent experience • At least 1 year of experience in data analysis or NLP • Experience with SQL and visualization tools for data querying, visualization, and dashboard creation • Experience working with complex datasets to perform data analysis, extract actionable insights, and drive business decision-making • Excellent command of spoken and written English • Excellent communication skills; able to present findings clearly to technical and business audiences • Accountable within demanding deadlines • Experience with dialog systems either voice or chat based is a plus • Experience in production-level NLU/NLP/Agentic solutions is a plus • Knowledge of Spanish is a plus

🏖️ Benefits

• Competitive compensation • Long-term employment with the working days vacation • Development in professional growth (courses, training, etc) • Being part of successful cutting-edge technology products that are making a global impact in the service industry • Proficient and fun-to-work-with colleagues • Apple gear • Equal opportunity and diverse, inclusive workplace