Omilia - Conversational Intelligence
201 - 500 employees
Founded 2002
🤖 Artificial Intelligence
🛍️ eCommerce
Artificial Intelligence • eCommerce • Customer Service
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
Senior Conversational AI Delivery Engineer
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Omilia - Conversational Intelligence
201 - 500 employees
Founded 2002
🤖 Artificial Intelligence
🛍️ eCommerce
Artificial Intelligence • eCommerce • Customer Service
Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.
📋 Description
• Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals. • Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs. • Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency. • Provide technical guidance and mentorship to junior engineers within the delivery team. • Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation. • Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities. • Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations. • Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. • Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. • Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle. • Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities. • Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency. • Provide technical guidance and mentorship to junior engineers within the delivery team. • Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation. • Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes. • Foster a culture of quality, innovation, and ownership within the team.
🎯 Requirements
• 5+ years of hands-on experience delivering conversational AI or agentic automation solutions in enterprise environments. • Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent. • Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc). • Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. • Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. • Skills & Competencies • Ability to lead technical client conversations and translate complex requirements into implementation plans. • Strong analytical and problem-solving skills — comfortable managing ambiguity in fast-paced, client-facing environments. • Clear communication — able to convey technical concepts to both technical peers and business stakeholders. • Collaborative mindset with demonstrated ability to work across delivery, product, sales, and platform teams. • Self-directed and ownership-oriented — capable of managing multiple concurrent engagements. • Excellent written and spoken English — able to communicate clearly with global customers and engineering teams.
🏖️ Benefits
• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear
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