Technical Demo Engineer

🕒 May 6

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Omilia - Conversational Intelligence

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🤖 Artificial Intelligence

🛍️ eCommerce

Artificial Intelligence • eCommerce • Customer Service

Omilia is a leader in Conversational AI, specializing in voice and chat solutions that enable natural, end-to-end customer interactions. Their Omilia Cloud Platform provides advanced AI-driven customer service tools, including real-time agent assistance, voice biometrics for fraud prevention, and data analytics to enhance customer insights. Serving industries such as finance, insurance, retail, automotive, and travel, Omilia focuses on automating customer service while ensuring a secure and personalized experience.

📋 Description

• Design, build, and maintain high-impact product demos that showcase Omilia’s conversational AI platform across voice and digital channels. • Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments. • Ensure demos highlight Omilia’s strengths in control, reliability, scalability, and enterprise readiness. • Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback. • Partner with Account Executives throughout the sales cycle, from discovery through proof points and final presentations. • Deliver live demos to technical and non-technical stakeholders, including executives, IT leaders, and contact center operators. • Support technical deep dives, architecture discussions, and solution validation sessions when needed. • Serve as the primary technical resource for the sales team, translating complex AI concepts (NLU, ASR, LLMs) into 'show-stopping' demo features. • Understand customer requirements and map them to Omilia’s platform capabilities. • Configure conversational flows, integrations, and AI components to simulate real production scenarios. • Explain complex AI concepts (NLU, ASR, orchestration, LLM usage, guardrails) in clear, business-relevant terms. • Provide feedback to Product and Engineering based on demo usage and customer reactions. • Help standardize demo best practices, documentation, and reusable assets. • Contribute to internal enablement by training sales teams on how to position and leverage demos effectively.

🎯 Requirements

• 3+ years of experience in a Sales Engineer, Solutions Engineer, or Pre-Sales role, preferably in enterprise software. • Fluent in English • Strong fundamental knowledge of Python and/or JavaScript. • Strong experience building and delivering product demos. • Comfort working with conversational AI, contact center technologies, or related domains (IVR, speech recognition, NLP, CCaaS). • Ability to communicate effectively with both technical and business audiences. • Hands-on mindset with strong attention to detail and quality. • Experience with voice AI, conversational design, or customer care platforms. • Familiarity with APIs, integrations, and enterprise software architectures. • Experience supporting complex, multi-stakeholder enterprise sales cycles. • Background working with regulated or mission-critical environments (e.g., financial services, insurance).

🏖️ Benefits

• Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear.