Customer Success Manager

🕒 February 25

🇺🇸 United States – Remote

💵 $130k - $186k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Omni

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $69M Series B - Omni on 2025-03

Artificial Intelligence • SaaS • B2B

Omni is an AI-first analytics platform that turns company data into a governed source of truth for trusted answers and insights. It provides natural-language AI chat, BI features (dashboards, visualizations, SQL, spreadsheets with live formulas), and an embeddable analytics stack with semantic modeling, integrations (Snowflake, BigQuery, dbt, etc. ), and enterprise security controls. Omni targets data, business, and product teams to deliver self-serve analytics, white-label embedding, and governed AI for faster decision-making.

📋 Description

• Serve as the primary strategic advisor and trusted partner for enterprise customers and drive AREA outcomes across your book of business • Develop and execute comprehensive success plans aligned to customer business objectives • Build and maintain executive relationships with sponsors, champions, and economic buyers • Translate business requirements into Omni use cases and value propositions • Drive strategic initiatives that span across customer organizations • Expand relationship footprint across lines of business to uncover new use cases • Synthesize and communicate customer feedback, feature requests, and product gaps • Influence product roadmap priorities by articulating customer business impact • Drive internal alignment on customer escalations and strategic initiatives • Identify and develop customer advocates and references • Coordinate customer success stories, case studies, and testimonials • Measure and communicate business value, ROI, and impact metrics • Lead renewal conversations and negotiations in partnership with Sales • Influence Net Dollar Retention (NDR) through strategic account growth

🎯 Requirements

• 5+ years in enterprise Customer Success, Account Management, or Strategic Consulting roles within SaaS • Deep experience with data, analytics, or BI platforms (or comparable complex technical products) • Proven track record managing enterprise accounts ($100k+ ARR) • Demonstrated success driving GRR, NDR, and expansion in previous roles • Outstanding executive presence and communication skills (written and verbal) • Ability to translate technical concepts into business value • Persuasive and articulate when advocating for customer needs internally • Skilled at leading difficult conversations and negotiations • Experience delivering impactful QBRs and executive presentations

🏖️ Benefits

• Comprehensive health, dental, and vision coverage. • Equity in a fast-growing company. • Flexible, collaborative work environment.