Omnibees
eCommerce • B2B • Travel
Omnibees is a comprehensive technology platform dedicated to the tourism industry. With over 9,500 hotels and 750 integrations, it provides solutions for hotels, hostels, hotel chains, travel agencies, tour operators, and businesses. The platform offers tools such as channel management, reservation engines, secure payment automation, and CRM, all aimed at optimizing sales and enhancing customer retention for its clients. Omnibees focuses on increasing online visibility and efficiency for various sectors within the travel industry.
Operations Coordinator
Job not on LinkedIn
3 days ago
🗣️🇧🇷🇵🇹 Portuguese Required
Omnibees
eCommerce • B2B • Travel
Omnibees is a comprehensive technology platform dedicated to the tourism industry. With over 9,500 hotels and 750 integrations, it provides solutions for hotels, hostels, hotel chains, travel agencies, tour operators, and businesses. The platform offers tools such as channel management, reservation engines, secure payment automation, and CRM, all aimed at optimizing sales and enhancing customer retention for its clients. Omnibees focuses on increasing online visibility and efficiency for various sectors within the travel industry.
📋 Description
• Coordinate the Operations team within defined standards and objectives; • Responsible for the feedback and performance evaluation process for the Operations team; • Manage and ensure compliance with predefined KPIs by monitoring key indicators; • Define metrics and reports through data analysis and implement process improvement actions in operations, ensuring customer satisfaction; • Drive complaint diagnosis and, in collaboration with the Quality team, develop a consistent action plan to reduce the number of incidents, assign responsibilities and set deadlines; • Ensure synergy between internal and external Operations areas, always reinforcing the client’s overall SLA rather than individual area SLAs; • Collaborate with other Operations areas to identify failures and improvement opportunities, and follow up with the Process Coordinator.
🎯 Requirements
• Degree in Hotel Management or related field, or proven industry experience; • Minimum of 2 years leading teams; • Experience creating reports, KPIs, dashboards and conducting market analysis for the sales area; • Experience in Sales Operations generating dashboards, reports and indicators for business units; • Proven experience delivering projects that generate value propositions and improve the customer experience (sales, delivery and repurchase);
🏖️ Benefits
• 100% remote • Primarily focused on Mexico • Contracting as a legal entity (PJ)
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