Freelance Customer Service Representative

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March 26

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Omni Interactions

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B2B • Customer Service • Outsourcing

Omni Interactions is a flexible outsourcing partner specializing in customer experience (CX) solutions. Leveraging a vast network of gig economy workers, the company provides exceptional back-office customer service, sales, and technical support to clients across various industries, including financial services, healthcare, and retail. With a focus on efficiency, Omni Interactions boasts rapid ramp-up times and significant cost savings for its partners, ensuring high-quality customer support that adapts to fluctuating demands.

1001 - 5000 employees

Founded 2016

🤝 B2B

📋 Description

• Work remotely from home partnering with Omni. • Provide customer service over the phone. • Opportunities can even be back-office, tickets, chat, or email work. • Provide customer service to Fortune 500 companies. • Flexibility to work on your own schedule. • Connect with a network of freelancers across the globe to help you succeed. • Accept contract online and complete your profile. • Upload screenshots of home internet speed and work computer. • Take an online assessment and answer some questions. • The full application process takes around 30 minutes to complete.

🎯 Requirements

• Good written and verbal communication skills. • Strong attention to detail with problem-solving skills. • Self-motivated, proactive, and resourceful. • Experience in using technology, including computer applications and software. • Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not supported). • High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. • Valid and up-to-date antivirus software installed. • Smart phone, Android tablet or iPad available to authenticate and login daily. • Windows 10 or Windows 11 operating system must be used (some clients will accept AppleOS). • Quiet, uninterrupted space. • Organized desk area.

🏖️ Benefits

• Flexible work schedule options available. • Opportunity to create a work schedule that works best for you (up to 40 hours per week).