Head of Retention

Job not on LinkedIn

🕒 August 5

🇩🇪 Germany – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 46%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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omos media GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

omos media GmbH is a growing team founded in 2018, specializing in various disciplines such as performance marketing, e-commerce, graphic design, and copywriting. The company focuses on supporting individuals in their journey toward better health and well-being through its vegan products. With a vibrant team culture centered around values like unity, appreciation, responsibility, and fun, omos media operates in a mobile office setup since 2023, encouraging interaction and teamwork while fostering a positive work environment. Their mission is to enhance the lives of millions through healthy nutrition.

📋 Description

• Responsible for driving growth among existing customers • Further develop the retention strategy and translate it into quarterly goals and team priorities • Analyze cohorts, repeat-purchase behavior, and churn to identify growth opportunities • Build a structured testing roadmap • Plan, evaluate, and scale weekly experiments across email, SMS, app, offers, and pricing • Evaluate new offers and business models for existing customers, including subscription and membership models • Guide new models from ideation through implementation • Provide functional and disciplinary leadership to a retention squad of approximately seven people • Set priorities and support team development • Collaborate with App Product, Performance Marketing, Operations, and Customer Service • Report directly to the Chief Revenue Officer (CRO) • Make progress visible through clear KPIs

🎯 Requirements

• Several years of relevant professional experience, for example in Growth, Retention, CRM, E-Commerce, app or subscription businesses, or strategy and management consulting followed by hands-on operational experience • Ownership of a revenue, growth, or customer retention KPI with demonstrable results • Understanding of the relationships between repeat-purchase rate, Customer Lifetime Value, and contribution margin • Experience with Excel, Shopify, GA4, Klaviyo, or SQL • Experience with structured testing, hypothesis development, results analysis, and deriving concrete decisions • Initial leadership experience or experience managing a cross-functional project team • Strategic thinker with a strong execution mindset • Clear prioritization and pragmatic decision-making skills • Clear communicator who enjoys collaborating with different departments • Experience with subscription, membership, or app-based models; entrepreneurial or Founder’s Associate experience is a plus • Interest or experience in health, nutrition, or dietary supplements is a plus • Based in Germany • Very good German skills at C1/C2 level • Good English skills

🏖️ Benefits

• 30 days of vacation plus 2 additional charity days • Corporate benefits • Fitness allowance • Mental health platform (Nilo Health) • Mobility allowance • Pet sponsorship • Team events • Product packages • Fully mobile working and flexibility • Work from anywhere in Germany with a high level of trust

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