Senior Manager, Global Membership Programs

2 days ago

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YPO

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B2B • SaaS • Marketing

YPO is a company that provides dynamic URL shortening, QR code generation, analytics, and comprehensive link management solutions for businesses. The company's products include branded links, mobile links, and UTM campaigns, offering integrations and APIs to enhance customer engagement across various industries such as retail, consumer goods, media, tech, and professional services. With a focus on data-driven solutions, YPO aims to streamline operations and improve user experience for its diverse clientele worldwide.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Lead the execution of global membership programs that advance peerdom through supporting diverse communities, as outlined by the Membership Committee. • Lead, coach, and empower a high-performing global team responsible for building, engaging and sustaining diverse communities. • Develop and implement long-term sustainability strategies to ensure communities are supported, engaged, and championed. • Collaborate cross-departmentally to amplify visibility, adoption, and integration of global membership programs. • Serve as the key liaison for global membership programs across the organization, providing alignment across the department and organization. • Cultivate and maintain strong relationships with key member champions, providing guidance, support, and influence. • Oversee the engagement, training, and support of Diversity and Inclusion Officers at the chapter, regional and network level, including coordinating the Diversity and Inclusion Officer workshop at Global Leadership Conferences. • Utilize data and analytics to refine strategies, monitor program performance and progress, and demonstrate program/community impact to inform and identify continuous improvement opportunities. • Manage budget and resource allocation for global membership programs. • Maintain resource libraries and provide tools, best practices, and insights that support the global programs communities; ensure information, tools, and resources are distributed and utilized.

🎯 Requirements

• 5+ years of progressive experience in sales, marketing, stakeholder engagement, or customer experience within a corporate, global, or multicultural environment. • 3+ years of experience managing high-performing teams, with demonstrated ability to lead in matrixed or cross-cultural environments. • Proven success in leading complex, cross-functional initiatives and delivering measurable outcomes aligned with organizational goals. • Experience in operations and business analytics, with the ability to leverage data to assess trends, support decision-making, and guide program planning. • Demonstrated ability to manage budgets and oversee financial or program planning in alignment with organizational strategy. • Advanced proficiency in Microsoft Office, CRM platforms (preferably Salesforce), and data analysis tools, with strong capability in using data to inform decision-making and measure performance. • Skilled in executing member engagement strategies, including surveys, focus groups, and feedback loops for both qualitative and quantitative needs. • Proven ability to balance diverse stakeholder needs, steward key relationships, and align programs to deliver value to global members. • Experience in a membership organization or association is highly preferred, particularly in a global or matrixed structure.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities