Customer Care Representative – Veterinary-Focused

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November 13

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One80 Intermediaries

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B2B • Finance • Enterprise

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

1001 - 5000 employees

🤝 B2B

💸 Finance

🏢 Enterprise

📋 Description

• Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols. • Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards. • Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.) • Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. • Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured). • Audits insurance applications for accuracy and enters new insured on computerized system. • Audits new business pending files by date, following up with carriers if policy is not received timely.

🎯 Requirements

• High school diploma or general education degree (GED). • 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience. • Demonstrated proficiency with computers including MS Outlook, Word, Excel. • NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.