One80 Intermediaries
B2B • Finance • Enterprise
One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.
Customer Service Manager – Contact Center, Veterinary-Focused
Job not on LinkedIn
November 13
One80 Intermediaries
B2B • Finance • Enterprise
One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.
📋 Description
• Monitor key performance indicators (KPIs) and service levels of the CSR team. • Coach, train, and mentor Team Leads to drive long-term growth. • Manage Five9 Contact Center to ensure inbound calls meet service level agreements. • Conduct quality control activities for the CSR team. • Monitor and analyze customer service metrics to identify areas for improvement. • Recruit, train and develop customer service staff. • Partner with Workforce Management to manage forecasting, scheduling, and coverage.
🎯 Requirements
• Bachelor’s degree in Business Management, Administration, or a related field preferred. • 5+ years of experience in customer service with a minimum of 2 years in a management role. • Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. • Proficiency in customer service software and reporting tools (ex. Five9 preferred). • Property & Casualty insurance license or ability to obtain.
🏖️ Benefits
• Health insurance • Professional development opportunities • Paid time off • Wellness programs
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