Fulfillment Resolution Analyst

🕒 May 1

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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OneDigital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💸 Finance

👥 HR Tech

Insurance • Finance • HR Tech

OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.

📋 Description

• Correction of plan level and member enrollment audits/issues to ensure data accuracy in cloud-based benefits administration tools • Complete corrections in response to mismatches identified • Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist (Tier 1 Staff) • Work with carriers on retroactive, exception, or standard requests related to member-level eligibility • Make corrections into BenAdmin system to ensure that members are reflecting how they are enrolled with the carrier • Maintain documentation per workflows, procedures, and protocols • Provide feedback and guidance to business stakeholders based on audit/issue discoveries • Serve as the single point of contact for resolution lifecycle • Ensure the protection and security of a consumer’s personal, confidential and identifiable information in a professional and responsible manner, according to HIPAA standards • Meet or exceed department goals as defined • Complete other duties and projects as assigned

🎯 Requirements

• Current life and health insurance license, preferred • Minimum 2 years' cumulative experience • Knowledge of D365 and Excel • Strong team player and ability to collaborate across groups • Ability to remain calm and clear-minded in a role that directly impacts both revenue and client satisfaction • Flexible approach, able to operate effectively with uncertainty and change • Excellent communication and interpersonal skills • Ability to manage multiple assignments at one time • Ability to thrive in fast-paced environment • Must be able to handle high workload volume and meet demanding deadlines • A high level of accuracy and attention to detail is required

🏖️ Benefits

• Health insurance • Wellbeing benefits • Retirement plans • Paid time off • Overtime pay for non-exempt employees • Learning and development programs • Reimbursement of job-related expenses • Employee perks and discounts