QA Analyst, Member Services

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OneImaging

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🤝 B2B

☁️ SaaS

Healthcare Insurance • B2B • SaaS

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

📋 Description

• Create and build the framework of the QA team to measure Build agent compliance and service excellence within a high-growth, tech-enabled healthcare environment • Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint. • Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation. • Organize and support calibration sessions with Operational leaders to ensure a unified vision of "quality" and facilitate the closing of feedback loops. • Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with relevant cross functional team to resolve.

🎯 Requirements

• 3+ years in call center quality/compliance roles, ideally within Digital Health, Health Insurance, or Tech-Enabled Services. • Proven track record of high-volume quality audits and navigating complex regulatory landscapes • Proficiency in analyzing funnel metrics and quality data to drive operational improvements. • Comfortable operating in ambiguity and helping build scalable processes within a high-growth startup environment. • Experience with modern QA platforms (e.g., Playvox, MaestroQA) and CRM systems (Salesforce/Zendesk).

🏖️ Benefits

• Equal Employment Opportunity employer • Accommodations for qualified individuals with disabilities