Product Support Engineer

Job not on LinkedIn

🕒 May 15

Apply Now
Find Similar Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Logo of OnePay

OnePay

501 - 1000 employees

💳 Fintech

🏦 Banking

₿ Crypto

💰 $300M Series unknown on 2025-01

Fintech • Banking • Crypto

OnePay is a U. S. -based financial technology company that provides consumer-facing banking and payment products through partner banks. The app offers checking/savings with early pay and high-yield savings, a credit-builder program and secured Builder Mastercard, a CashRewards card with Walmart-focused cashback, investing and cryptocurrency trading, a digital wallet, pay-later options, and free tax filing for customers. OnePay partners with Coastal Community Bank, Lead Bank, Synchrony, and other providers for banking, card issuance, lending, and custody services; it is not itself a bank.

📋 Description

• Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support • Investigate and resolve complex production issues that affects user experience • Interface with critical vendor systems using a mix of SQL and API calls to research a customer complaints • Commit fixes to our backend systems • Act as an engineering consultant for our Operations team to automate manual processes

🎯 Requirements

• At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal • Experience with SQL and REST APIs • Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams • Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

🏖️ Benefits

• Offers Equity

Apply Now

Similar Jobs

🕒 May 13

Litify

201 - 500

☁️ SaaS

🤖 Artificial Intelligence

Support Engineer assisting customers with Salesforce/Litify issues within Customer Success team. Debugging complex issues and collaborating on solutions while developing knowledgebase articles.

Cloud

🕒 May 10

Relativity

1001 - 5000

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Technical Support Specialist providing IT support to technical and non-technical customers from the legal tech industry. Requires troubleshooting skills and knowledge of SQL services to maintain software systems effectively.

SQL

🕒 May 6

Thermo Fisher Scientific

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Technical Support Scientist at Thermo Fisher Scientific providing customer applications support for Olink technology. Coordinating technical support for service operations and ensuring customer satisfaction with laboratory solutions.

ERP

SFDC

🕒 May 6

Aureon

501 - 1000

📡 Telecommunications

🏢 Enterprise

🔒 Cybersecurity

Tier 1 Technical Support Representative providing remote support for customers over phone, email, and chat. Ensuring comprehensive solutions to inquiries related to hardware and software.

🕒 May 6

Aureon

501 - 1000

📡 Telecommunications

🏢 Enterprise

🔒 Cybersecurity

Technical Support Representative providing inbound support via phone, email, and chat. Assisting customers with software and hardware inquiries in a fully remote role.