Real
Real Estate • eCommerce • Fintech
Real is a real estate experience company working to make life’s most complex transaction simple for agents, home buyers, and sellers. By leveraging cutting-edge technology, Real integrates real estate, mortgage, and closing services to provide a seamless, end-to-end experience with trusted, agent-led guidance. Their division includes expert services for luxury properties and military families, and they focus on enhancing the real estate process through innovative solutions and dedicated support for both clients and agents.
Manager, Brokerage Risk – Dispute Resolution
Job not on LinkedIn
November 20
Real
Real Estate • eCommerce • Fintech
Real is a real estate experience company working to make life’s most complex transaction simple for agents, home buyers, and sellers. By leveraging cutting-edge technology, Real integrates real estate, mortgage, and closing services to provide a seamless, end-to-end experience with trusted, agent-led guidance. Their division includes expert services for luxury properties and military families, and they focus on enhancing the real estate process through innovative solutions and dedicated support for both clients and agents.
📋 Description
• Serve as the first point of escalation for complex brokerage and transaction-related issues, complaints, or disputes. • Investigate agent, broker, and client complaints to determine root causes, assess risk exposure, and recommend solutions. • Manage and resolve commission disputes, ethics complaints, and potential policy or legal violations in partnership with brokers. • Act as liaison between Brokerage, Legal, and Compliance teams, escalating only matters requiring legal interpretation. • Identify risk patterns or emerging issues and recommend process or policy improvements. • Coach Broker Team members on conflict resolution, documentation, and communication best practices. • Maintain and refine the Broker Dispute Resolution Playbook to ensure consistent and compliant handling of cases. • Support Brokerage Leadership in driving consistent risk management practices across markets.
🎯 Requirements
• 7+ years of experience in residential real estate brokerage, including leadership, broker, or compliance roles. • Active real estate broker license strongly preferred. • Bachelor’s degree preferred; equivalent combination of education and experience considered. • Additional certifications or mediation training are advantageous.
🏖️ Benefits
• Offers Bonus • Offers Health Benefits • Offers Life Insurance • Offers Flexible PTO • Offers 401k
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