OneSource Virtual
B2B • SaaS • Finance
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
Director, Customer Office Strategy – Operations
Job not on LinkedIn
October 21
OneSource Virtual
B2B • SaaS • Finance
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
📋 Description
• Develop and execute a comprehensive customer lifecycle/experience and strategy roadmap • Lead, hire, and inspire a team to achieve excellence in customer experience • Drive customer-centric culture across the Customer Office and cross-functionally • Architect and scale impactful programs to drive growth and value for OSV’s customers • Report on and analyze metrics to deliver data-driven insights
🎯 Requirements
• 15+ years of experience in customer success and/or experience • Bachelor’s degree in a relevant field; advanced certifications in customer experience, corporate innovation, or related areas are a plus • Proven experience and success in managing diverse stakeholders and fostering a customer-centric culture • Expertise in strategic planning, program management, and process improvement • Strong data analytics, analysis, and forecasting capabilities
🏖️ Benefits
• Values-based culture • Upward mobility • Professional development opportunities
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