VP, Technology Operations

Job not on LinkedIn

🕒 May 30

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

B2B • SaaS • Finance

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as the organizational voice on quality outcomes • Own the feedback loop between production failures and responsible development teams • Identify quality leakage points across the SDLC • Define, track, and report key quality metrics • Partner with Engineering leadership to establish a development culture • Define and own the organizational standard for technology planning • Serve as the permanent owner of IT operational processes • Own the end-to-end incident management lifecycle across departments • Build and maintain stakeholder communication templates and distribution standards

🎯 Requirements

• 10+ years of technology leadership experience • at least 5 years in a senior role within a high-volume enterprise environment • demonstrated experience owning and maturing operational processes across incident management, RCA, and technology planning in organizations of 75+ engineering staff • experience driving quality culture changes in engineering organizations • proven ability to influence peers at the VP level without direct authority • experience building communication frameworks and stakeholder notification standards for production incidents in regulated or customer-facing environments • track record of building planning cadences that persist and evolve after initial rollout • strong communication skills

🏖️ Benefits

• values-based culture • upward mobility • professional development with opportunities of all kinds