Export Customer Service Analyst

Job not on LinkedIn

Yesterday

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

OneTrust

WebsiteLinkedInAll Job Openings

Compliance • Cybersecurity • Data & AI Governance

OneTrust is a comprehensive platform that empowers organizations to responsibly collect, govern, and utilize data with complete visibility and control. It provides solutions for consent and preference management, third-party risk management, privacy automation, and tech risk compliance, ensuring adherence to regulatory standards while fostering innovation. By helping businesses manage their data lifecycle effectively, OneTrust helps safeguard data from various risks including privacy concerns and IT vulnerabilities, thus maximizing the value of data and AI in line with organizational policies.

1001 - 5000 employees

📋 Compliance

🔒 Cybersecurity

💰 $6.4M Venture Round on 2022-07

📋 Description

• Understand and optimize Export processes to improve lead times and efficiencies. • Implement automation and digital improvements where possible. • Advise management of changing needs of customer base and recommend process changes to accommodate customer requirements. • Responsible for providing processes, troubleshooting, and solutions to Sr. Coordinators on Export team as it relates to system capabilities, processes, and affiliate management. • Ensure adherence to all policies, procedures, regulations, and quality compliance (FDA, DEA, J&J QA standards) to be ready for internal and external audits. • Lead projects to support system upgrades, new product launches, new country launches, recalls, acquisition, and divesture activities as appropriate. • Lead and support implementation of projects, ensuring clear and timely communication on status to business partners. • Partner with Supply Chain, E2E Global Production Planning, Transportation, Operations, Controlled Substance Compliance, RD&S, etc. to resolve issues, complaints and/or adhoc inquiries. • Investigate and research to resolve issues, present the data and effectively communicate action plan and resolution to affiliates and leadership, as the need arises. • Develop deep knowledge of Export processes, country policies, metrics, and regulatory standards. • Drive digital analytics to create and customize Export lead time metrics dashboard. • Write and maintain SOPs in Tru-Vault to ensure all Export processes are clearly documented, standardized, and trained. • Act as lead trainer for new resources and others as appropriate.

🎯 Requirements

• Minimum of a Bachelor’s/University or equivalent degree is required • A minimum 3 years of working experience • The ability to handle ambiguity within the J&J NA Deliver and Supply Chain enterprise • Advanced order management systems knowledge • Prior project work experience • Analytical and/or Lean Thinking background • Ability to work with individuals from different cultures and backgrounds • Customer-centric background • Ability to build professional relationships across functions and sites, both internally and externally, to achieve shared goals • Experience analyzing problems, issues, and situations. • Ability to communicate expertly and effectively through multiple channels (i.e., phone, email, and other business correspondence) • Ability to effectively present information and respond to questions from peers and supervisors / managers • Knowledge and experience in import/export • Ability to work non-standard hours due to Global affiliate business needs • Ability to travel up to 10% of the time; international and domestic

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options • Professional development opportunities