Solution Engineer I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $61k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Onit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

<Onit> is an AI-native legal operations and enterprise legal management software company that provides solutions for legal spend and matter management, contract lifecycle management (CLM), eBilling, vendor and compliance management, workflow automation, and AI-driven tools like ReviewAI and Spend Agent. Their Unity ELM platform and associated products (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM, and an App Catalog) enable legal teams to centralize documents, automate workflows, extract contract data via OCR, and optimize spend and vendor relationships. Onit serves enterprise legal operations, General Counsel, and contract managers across industries such as pharmaceutical, finance, insurance, technology, and government, and offers implementation, support, and professional services.

📋 Description

• Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions. • Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions. • Ensure seamless client experience by resolving issues and supporting ongoing business needs. • Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements. • Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests. • Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals. • Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues. • Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

🎯 Requirements

• 2+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment • Bachelor’s degree in Computer Science, MIS or a related discipline or equivalent experience • Proficiency in Ruby programming, with a general to advanced level of expertise. • Knowledge of Python and its application in software development and support • Prior experience working on SaaS implementations/integrations • Solid understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.) • Demonstrated ability to quickly understand business requirements and expectations • Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders • Detail-oriented with strong organizational skills • Prior experience working on Business Process automation/management tools • Excellent Microsoft Office Suite and general documentation proficiency • Strong multitasking skills with the ability to prioritize and manage multiple projects simultaneously in a fast-paced environment • Liquid templating language experience is a plus • Experience in the legal industry is a plus, but not required.

🏖️ Benefits

• Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA. • Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions. • Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually. • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement. • Income Protection: 100% employer-paid life and disability insurance. • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance. • Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA. • Community Engagement: One paid volunteer day each year to give back to the community.