International Luxury Hotel Association
11 - 50 employees
Founded 2012
🤝 B2B
B2B • Travel • Hospitality
International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.
Director, Customer Experience Communications
Job not on LinkedIn
🕒 April 17
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International Luxury Hotel Association
11 - 50 employees
Founded 2012
🤝 B2B
B2B • Travel • Hospitality
International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.
📋 Description
• Lead customer experience communications strategy • Act as a liaison across Servicing, Originations, Corporate Communications, and other business areas • Collaborate and drive communication initiatives to create consistent, personalized, data driven messaging • Ensure servicing customer communication strategies align with brand standards and evolve with customer experience expectations • Drive customer engagement and strengthen long term customer loyalty
🎯 Requirements
• Bachelor's degree in Marketing, Communications, Business or related field • Minimum 12 years of marketing or communication experience with consumers • Financial institution experience required, mortgage industry experience preferred • Deep experience with CRM platforms • Proven ability to drive measurable improvements in retention, engagement, and conversion • Excellent writing, editing and creativity with flexibility to adapt communications by channel and product
🏖️ Benefits
• Medical, dental and vision • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness
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