Traveller Support Agent, Bilingual English, Arabic

🔥 17 hours ago

🇸🇳 Senegal – Remote

💵 FCFA160k - FCFA230k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OnSpot Travel Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

✈️ Travel

🤝 B2B

☁️ SaaS

Travel • B2B • SaaS

OnSpot Travel Group is a B2B SaaS provider that delivers a white‑label, turn‑key on‑demand concierge and traveler assistance platform for travel brands. The company offers 24/7/365 in‑destination support across many countries, real‑time dashboards and analytics, staff augmentation for DMCs, and pay‑per‑use pricing to help travel agencies, tour operators, travel designers and MICE providers improve traveler satisfaction, operational efficiency, and revenue. OnSpot emphasizes omni‑channel support (phone, SMS, WhatsApp, email), integration options, and a focus on elevating the traveler experience while allowing partner brands to retain their identity.

📋 Description

• Support different stakeholders throughout the travel journey • Help ensure requests are handled efficiently, accurately, and with a high level of service • Manage traveller requests • Coordinate with different partners • Find solutions and handle unexpected situations • Contribute to smooth, personalized travel experiences for an international clientele • Work in a fast-paced international environment

🎯 Requirements

• Position open only to residents of Dakar • 3+ years of experience in travel, hospitality, customer service, or a related field • Fluent English and Arabic (Middle Eastern dialects) required • French is a plus • Strong communication and interpersonal skills • Customer-oriented, proactive, and solution-focused • Comfortable managing multiple requests and priorities • Autonomous, organized, and quick to learn • Comfortable working with digital tools and CRM systems • Flexible and adaptable, including working flexible hours when required • Genuine interest in travel and international destinations

🏖️ Benefits

• Fully remote position • CDD • International and multicultural environment • Dynamic start-up atmosphere • The opportunity to work in the travel industry with an international clientele