Onward
11 - 50 employees
Founded 2021
🏥 Healthcare
🚗 Transport
☁️ SaaS
Healthcare • Transport • SaaS
Onward is a healthcare-focused transportation company that provides both software and operated services to coordinate and deliver assisted rides. The company offers a transportation management SaaS platform that lets hospitals, health systems, PACE programs, senior living communities, VA healthcare, transit agencies, and health plans order, track, and manage healthcare transportation (including integration with EHRs). Onward also operates Companion Rides, a Door-Through-Door℠ assisted rideshare service with trained Companion Drivers who provide door-through-door support for patients and riders, and builds and manages networks of transportation partners to reduce clinic no-shows, speed discharges, and cut transportation coordination time.
Dispatch and Support Manager – Day Shift
🔥 1 minute ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Onward
11 - 50 employees
Founded 2021
🏥 Healthcare
🚗 Transport
☁️ SaaS
Healthcare • Transport • SaaS
Onward is a healthcare-focused transportation company that provides both software and operated services to coordinate and deliver assisted rides. The company offers a transportation management SaaS platform that lets hospitals, health systems, PACE programs, senior living communities, VA healthcare, transit agencies, and health plans order, track, and manage healthcare transportation (including integration with EHRs). Onward also operates Companion Rides, a Door-Through-Door℠ assisted rideshare service with trained Companion Drivers who provide door-through-door support for patients and riders, and builds and manages networks of transportation partners to reduce clinic no-shows, speed discharges, and cut transportation coordination time.
📋 Description
• Lead a team of Dispatchers and Support Specialists. • Ensure seamless ride operations and exceptional customer support. • Monitor dispatch and support queues and manage workload. • Serve as on-shift point of contact for member and team questions. • Analyze daily metrics and provide context on performance trends. • Build and maintain training materials for Concierge teams.
🎯 Requirements
• 3+ years of experience in customer support, dispatch, logistics, or operations. • 2+ years of experience managing or supervising frontline teams. • Strong analytical skills with the ability to interpret metrics and operational trends. • Experience with support and ticketing systems such as Zendesk. • Experience with workforce scheduling and staffing planning. • Proven ability to manage escalations and make sound decisions under pressure. • Comfortable learning and implementing new software and operational tools.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Professional development
Apply NowSimilar Jobs
🔥 5 minutes ago
Supergut
11 - 50
Quality & Regulatory Systems Manager overseeing quality and regulatory infrastructure for dietary supplements. Building compliant systems and managing quality across contract manufacturing partners.
🇺🇸 United States – Remote
💵 $110k - $120k / year
💰 $22M Venture Round - Supergut on 2025-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🔥 9 minutes ago
Safety Manager with SCT managing construction site safety compliance and risk assessments across the United States. Conducting investigations and promoting a safety-first mindset through EHS leadership.
🔥 13 minutes ago
Construction Manager overseeing telecommunications construction projects for Fullerton Engineering Consultants Inc. Coordinating activities and resources to ensure timely delivery and compliance with standards.
🔥 16 minutes ago
Facility Manager overseeing urgent repairs during afterhours for Leo Facilities Maintenance. Managing service tickets and supervising remote Afterhours team members.
🔥 18 minutes ago
Contracts/Tasks Manager leading day-to-day contract execution for TM3 Solutions, Inc. in a DoD network engineering support environment focusing on efficient service delivery and quality management.
